We are pleased to let all our tenants and partner organisations know that we have now published two important documents.
Tenant Satisfaction Measure results
The Regulator of Social Housing sets housing providers with standards to achieve. From 1 April 2024, a new set of consumer standards were released for the sector.
Under the consumer standards, we are required to complete the new Tenant Satisfaction Measures surveys, before publishing the results. These surveys ask tenants how they feel about the services we provide for them.
Thank you to all tenants that have taken part so far. We will be contacting all other tenants throughout the next 12 months to ask you how you feel about the services we deliver.
Housing Ombudsman Complaint Handling Code self-assessment
The consumer standards also require us to comply with the Housing Ombudsman Complaint Handling Code. This Code sets out how the Ombudsman expects registered providers to handle complaints when they receive them.
Each year we complete a self-assessment to check in on how we are doing against the Code. This helps us to see how the service is being delivered and again, how tenants feel about our services.
The self-assessment shows we are compliant with the Code.
Alongside our self-assessment, we have also published our Annual Complaints Handling and Service Improvement report. This tells you about any complaints we have received and the learning we have taken to improve services to tenants and partners.
Help us to improve further
We are committed to providing good services to all tenants and partners. Sharing this information with you is important to us. We also want to know more about how tenants and partners feel about our services and what we could do better.
You can send us your feedback using the online form here
We will be sharing our performance information across key services every 3 months so you can all see how we are getting on.
