FPHA Board release statement on Housing Ombudsman self-assessment
Our Board have released a statement commenting on our compliance with the Housing Ombudsman complaint handling code for 2024.
News
Tenant Satisfaction Measures and Complaint Handling performance published
We have published the results of our Tenant Satisfaction Measures and our self-assessment with the Housing Ombudsman’s Complaint Handling Code.
First Priority in May’s issue of Inside Housing
Our story of the last couple of years is told in Inside Housing. Chair Iain Sim and CEO John Higgins talk about the turnaround action plan we’ve been implementing. They explain the challenges, as well as our successes, and the lessons learnt.Here’s a brief extract:““We’re working towards the position where we can say that we’re compliant,” says Mr Higgins. “I …
Coronavirus Update 6 January 2021
Our First Priority is keeping tenants and staff safe. Consequently, following the introduction of the new Lockdown, we will only be providing Emergency and urgent repairs to all homes You can still log a repair request with our Helpdesk. We will respond to emergency or urgent repairs within our normal timescales. All other repairs will …
Coronavirus Update 21 December 2020
We have reviewed our services in light of the introduction of new Tier 4 restrictions. Our First Priority is keeping tenants and staff safe. Consequently, we will only be providing Emergency and urgent repairs to those homes in Tier 4 areas for now. You can still log a repair request with our Helpdesk. We will …