FPHA Board release statement on Housing Ombudsman self-assessment
Our Board have released a statement commenting on our compliance with the Housing Ombudsman complaint handling code for 2024.
Update
Coronavirus Update 6 January 2021
Our First Priority is keeping tenants and staff safe. Consequently, following the introduction of the new Lockdown, we will only be providing Emergency and urgent repairs to all homes You can still log a repair request with our Helpdesk. We will respond to emergency or urgent repairs within our normal timescales. All other repairs will …
Coronavirus Update 21 December 2020
We have reviewed our services in light of the introduction of new Tier 4 restrictions. Our First Priority is keeping tenants and staff safe. Consequently, we will only be providing Emergency and urgent repairs to those homes in Tier 4 areas for now. You can still log a repair request with our Helpdesk. We will …
Coronavirus Update 6 November 2020
First Priority is continuing to provide all of our services during this second lockdown. Our Helpdesk remains open to take your calls, so we continue to deliver the repairs service. We will deliver our services in line with guidelines. We will be contacting all homes on a weekly basis during the lockdown. So please let …