Our values, your services
First Priority Housing Association is a Specialist Supported Housing provider. We provide homes and services to tenants that have a range of complex needs.
Our approach to service delivery is driven by our values to be a Caring, Honest, Accountable and Trustworthy organisation, working with our partners. The delivery of our services will reflect the individual needs of each of our tenants.
Our policies are there to help to guide decision-making and provide a framework to underpin consistency of service delivery to our tenants.
Policy Hub
Our policies have been developed to ensure we operate in a transparent, effective and fair way for tenants.
As a registered provider with the Regulator for Social Housing, we are also required to ensure our policies and procedures meet the requirements of the Regulatory Standards (including the Consumer Standards).
Our tenant policies are listed below, along with Easy Read versions. Please contact us if you need any support accessing these documents.
The Adaptations Policy sets out how we manage requests for adaptations to a tenant’s home.
View the Easy Read version
The Allocations and Lettings Policy describes how we decides how it allocates its properties and lets them to new tenants.
Our Anti-social Behaviour policy explains what anti-social behaviour is and how it is managed.
The Complaints Policy explains our approach to complaint handling. This has been developed to meet the requirements of Housing Ombudsman Complaints Handling Code which First Priority Housing Association are members of.
Domestic abuse and safeguarding are extremely important for us and our tenants. Our domestic abuse and safeguarding policy provides detail of our approach and how we manage any reported cases of domestic abuse and/ or safeguarding concerns.
All rents and service charges are set in accordance with our Rents and Service Charge policy.
Repairs and maintenance of our homes is essential to keeping tenants safe and providing good quality homes. Our Repairs and Maintenance Policy explains how we manage repairs and what tenants can expect from this service.
Our policy is currently under review.
Tenant involvement is all about how we include tenants and their needs in the way we make decisions and deliver services. The Tenant Involvement Policy outlines how we will do this.
The Tenancy Policy sets out the type of tenancies we will grant to tenants and how these are managed with them.